30 days Return policy
Easy Hassle-Free 30 Days Return Policy
We want you to feel comfortable and confident when shopping at JoYau. That is why we offer an easy, hassle-free 30-day return policy. If you are not completely satisfied with your purchase you may return it for a full refund (minus any shipping and/or gift packaging charges, if any) within 30 days of the delivery date.
- Any item purchased from JoYau can be returned,
- The item must be returned in a new and unworn condition.
- The item being returned must have the jewelry tag attached
- Items which have been resized, updated and/or repaired do not qualify.
- You will be responsible for the return shipping cost
To request a return, One of our customer service reps will follow up with you via email with instructions. If you require assistance, please email us at firstname.lastname@example.org
Upon receipt of your return, all items are inspected for signs of wear or damage prior to issuance of any refunds, replacements or credits. New and unworn condition means that there are no scratches, marks, or blemishes on the items. Additionally, items modified or re-sized by another jeweler are also not considered new. Upon acceptance of your return, a refund will be issued to the original form of payment. Any promotional gifts must also be returned with your returned item.
The item being returned must have the jewelry tag still attached to the item. Do not remove this tag until you are certain you want to keep your item. The tag does not need to be removed for ring sizing purposes. The thread is extremely thin and will not impact how the ring fits.
Important Note: Package returned without consent will not be accepted!